Frequently Asked Questions

Quick answers to common questions — all in one place.

How do I get started?

Book a free assessment call today. Tell us about the role, and we’ll handle the rest—your first interviews land in your inbox in under two weeks.

Are the workers dedicated to my company?

Your full-time hire is 100 % dedicated to your business, just like a full-time remote employee but with Scaledforce acting as an extension of your team providing ongoing managed services. Part-time hires may be split with another company.

Who employs and pays the remote staff?

Scaledforce is the employer of record, handling payroll, bonuses, statutory contributions, and compliance so you don’t have to.

How is productivity tracked?

We provide light-touch weekly productivity reports or detailed time-tracking on tasks performed—whatever fits your management style.

Do you guarantee results?

Absolutely. We offer a risk free 30-day money-back guarantee on the setup and first month’s service fee if you’re not thrilled with the hire or our process.

What if performance slips or the fit isn’t right?

Your Canadian account manager runs weekly then quarterly check-ins. If performance falls below your expectations, we coach or replace the talent—at no additional cost.

How do you vet candidates?

Every applicant passes English-proficiency checks, role-specific assessments, and behavioural interviews. Only the top 1% of candidates make it to your shortlist.

Will my remote employee work my business hours?

Yes. Your remote staff mirrors your preferred working schedule so collaboration feels instant.

Where do you source your candidates from?

We primarily recruit talent across the Philippines’ top talent hubs. High profile Canadian companies like Telus, Manulife and Shopify outsource to the Philippines due to strong English proficiency, westernized culture, university educated and strong work ethics. Scaledforce help you recruit elite talent without needing massive budgets and teams that large companies have.

Do I have to sign a long-term contract?

No. Engagements renew month-to-month—scale up, down, we provide flexibility to meet your business growth.

Are there hidden fees or currency mark-ups?

None. All invoices are in Canadian dollars so your budgeting is crystal clear.

What does it cost?

Part-time (20 hrs/week) starting from $1,200 CAD / month. Full-time (40 hrs/week) starting from $2,000 CAD / month. A one-time $300 setup fee applies. Month-to-month, no long-term lock-in.

How long does it take to get someone started?

Our 3-step process delivers a short-list of top tier candidates in Week 2 and have your new team member onboarded and productive by Week 3.

What types of roles can Scaledforce help me hire?

We place university-educated professionals from executive assistants and customer-support pros to digital marketers, accountants, Shopify specialists, and full-stack developers. Essentially any position that can be done remotely and requires strong English communication.

Don’t see your question listed?

Contact us for a no obligation assessment.